RETURNS & SERVICE

1. Returns Managed In-house

At Skyluxeyo.com, your satisfaction is our priority. We’re proud to manage all return and refund processes internally, offering you direct support without the intervention of third parties. We’re here to ensure that any issues are addressed promptly and fairly.

2. Eligibility

For a product to be eligible for return, it should be unused, in the condition you received it, and with its original packaging. A valid proof of purchase from Skyluxeyo.com is essential for processing returns.

3. Timeframe

Customers must initiate the return process within a specified period, details of which can be found on the individual product page or by contacting our Customer Service.

4. Return Process

To initiate a return:

– Reach out to our Customer Service team for return authorization and instructions.
– Ensure the item is securely packed, adhering to our packaging guidelines.
– Dispatch the item to the return address provided by our team. Bear in mind that return shipping costs are the responsibility of the customer.

5. Refunds

Upon receipt and inspection of the returned product, Skyluxeyo.com will process the refund. The timing and method of refunds might differ depending on the payment method used during purchase. If an order hasn’t arrived after 40 days from the purchase date, we commit to providing a full refund.